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Moving crypto in and out of NeuroWallet takes a few taps. The risky part is the transfer itself. Pick the wrong network or paste the wrong address and the money is gone. Nobody can reverse a crypto transfer.
The short version: choose the network first, paste the address instead of typing it, and send a small test amount before the real one.

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Basics

Cash is NeuroWallet’s name for your spendable dollars. It’s USDC on Base, Solana, Arbitrum, BNB Chain and Arc, and USDG on Robinhood Chain. Anything else you deposit, USDT included, arrives as a holding that you can sell into cash. How cash works.

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Three habits that stop most losses

  1. Paste the address, then check it. Don’t type it. After pasting, compare the first four and last four characters with where you copied it. Never copy an address from your transaction history: scammers send tiny transfers from look-alike addresses so theirs shows up there.
  2. Send a small test first. Let it arrive, then send the rest. The extra network fee is cheap next to a mistake.
  3. Keep your private key and seed phrase to yourself. Neurobro never asks for them, and nobody on our team will.

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Deposit

First time? NeuroWallet isn’t created automatically, so tap Create NeuroWallet first. On mobile you read a short intro and tick a box to confirm you understand the risks. On web it’s one click.

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Deposit crypto you own

Send crypto from another wallet or an exchange to your NeuroWallet address. First, check which network you’re sending on: Your 0x address is the same on every EVM network. You still pick the network in the app, because the sender has to use the one you picked.
1

Open Deposit

Go to Portfolio (on mobile, switch to NeuroWallet), open Deposit, then choose Crypto.
2

Pick the network

Choose the network you’ll send from: Select blockchain on mobile, Select network on web.
3

Copy the address

Use Copy address. On mobile you can also scan the QR code from another device.
4

Send a test amount

In your other wallet or exchange, choose the same network, paste the address and send a small amount.
5

Send the rest

Once the test shows up in your activity, send the full amount. Mobile also sends you a notification.
Good to know:
  • Exchanges name networks their own way. BNB Chain often appears as BEP20 or BSC, and Arbitrum as Arbitrum One. If an exchange offers a cheaper network that isn’t in the table above, don’t use it.
  • There’s no Neurobro deposit fee. The wallet or exchange you send from may charge one.

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Buy with a card or bank transfer

Open Deposit, choose Cash, enter an amount, then pick a payment method. You pay in the provider’s checkout: in your browser on mobile, in a new tab on web (keep the Neurobro tab open). Your balance updates when the payment goes through. It lands as USDC on Solana. Each payment method shows what you’ll receive before you pay, and each provider has its own minimum and maximum. The methods you see depend on your country. For fees, see Money in and out.

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Common problems with deposits

Work through these in order:
  1. In the wallet or exchange you sent from, find the transaction ID (also called TXID or hash). If there isn’t one, the transfer hasn’t left yet.
  2. Paste it into a block explorer for that network, such as Basescan or Solscan. Check that the receiving address matches the one you copied.
  3. If the explorer shows it delivered to your address, look at your wallet activity again.
  4. Exchanges sometimes hold a withdrawal for their own review. Wait, or ask the exchange.
Still missing after the explorer shows delivery to your address? Contact us through community support or email and include the transaction ID.
If you sent to your own EVM address on an EVM network NeuroWallet doesn’t support, such as Ethereum, the funds are still yours. See the recovery steps.If it went to an address that isn’t yours, or the address doesn’t fit the network (a 0x address used for Solana, say), assume it’s gone. Nobody can reverse a transfer.
NeuroWallet checks the address it shows against your wallet’s own. If they don’t match, it hides the address rather than show one you might send to. Try again to get a fresh one, and don’t send to an address you saw anywhere else.
Only the chain’s own dollar counts as cash, so your USDT arrived as a holding. Open your holdings and sell it into cash if you want to trade with it.
Card and bank funding depends on your country. If you use a VPN, try turning it off. Otherwise, deposit crypto instead.

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Withdraw and send

Withdraw moves cash out to any wallet or exchange. Send, in the mobile app, also moves other tokens. Both are final the moment you confirm. Fees and minimums are in Money in and out.

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Withdraw to a wallet or exchange

1

Open Withdraw

Go to Portfolio (on mobile, switch to NeuroWallet), open Withdraw, then choose Crypto.
2

Enter an amount

The minimum is shown on screen. On mobile you can also use a percentage chip or Max.
3

Choose the network

Pick the one your destination expects. It has to match.On web, if all your cash sits on one chain, pick that chain. If you see “Not enough on” a network, choose another network or a smaller amount.
4

Add the destination

Paste the address. On mobile you can also scan its QR code. The app checks that the address is valid for the network, but it can’t tell whose it is.Add a memo only if the destination asks for one. Memos work for Solana-to-Solana withdrawals only.
5

Review and confirm

Check the fee, what the recipient gets, the network and the address. Compare the start and end of the address with where you copied it.
  • Mobile: slide to withdraw. If Withdrawal Lock is on, confirm with Face ID, a fingerprint or your passcode.
  • Web: click Confirm withdraw. There’s no slider, so check before you click.
Your withdrawal appears in your activity and usually settles within a few minutes. If it was a test, check that it arrived, then withdraw the rest.

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Send a token (mobile)

On web, use Withdraw to move cash.
1

Open Send

Go to Portfolio, switch to NeuroWallet and tap Send.
2

Pick what to send

Cash is first in the list, then your tokens. Small balances, worth under about $1, aren’t listed.
3

Add amount and destination

Enter the amount, then paste or scan the address. Send has no memo field.
4

Review and slide to send

A token goes out on its own chain only. Cash can move across chains for you.
If a token’s send fee can’t be covered, you’ll see Add funds for the send fee. Add USDC, or the chain’s own coin, on that chain and try again.

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Cash out to your bank

Choose Cash instead of Crypto in Withdraw (it’s Cash out on web). Steps, minimum and timing are in Money in and out.

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Common problems with withdrawals and sends

This warning targets address poisoning: the address is close to one you’ve sent to, but not the same. Compare every character with where you copied it. If it isn’t the address you meant, stop. If it is, tap Continue anyway. Only the mobile app shows this warning.
Don’t send it again straight away. The app checks the first attempt before it sends anything new, so nothing goes out twice. Look at your wallet activity first. On web, use Check status.
Your cash is spread across several chains, and a small remainder on one of them is too small to move. Try a slightly lower amount. Nothing was sent.
Find it in your wallet activity, copy the transaction ID, and look it up in a block explorer for that network. If it shows as delivered, the funds are at the destination. A missing memo is a common reason an exchange doesn’t credit a deposit, so contact the exchange with the transaction ID.
Nobody can reverse it. If it was your own exchange address and you left out the memo, contact that exchange with the transaction ID. If the address belongs to someone else, the funds are theirs.

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Where to go next

Money in and out

Fees, minimums, cross-chain moves and key export.

Safety

Address checks, Withdrawal Lock, and what we can and can’t do.