> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neurobro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Neurobro

## General

<AccordionGroup>
  <Accordion title="What is Neurobro Web?">
    Neurobro Web is Neurobro's web app at [app.neurobro.ai](https://app.neurobro.ai/) - deep research tools, market analysis, real-time signals, on-chain smart-money tracking, and non-custodial cross-chain swaps. See [Neurobro Web](/products/neurobro/web) for details.
  </Accordion>

  <Accordion title="Is it safe to interact with the Agent?">
    Yes. The agent:

    * Only processes public information
    * Never asks for private keys or sensitive data
    * Cannot execute transactions on your behalf
  </Accordion>

  <Accordion title="Can I trust the Agent's insights?">
    Neurobro provides market research and information, not financial advice:

    * All insights are for informational purposes only
    * Not financial advice
    * Always DYOR (Do Your Own Research)
    * Cross-reference with other sources
    * Past performance doesn't guarantee future results

    AI output can be inaccurate or incomplete, so always cross-reference responses with other sources and double-check the information before acting on it.
  </Accordion>

  <Accordion title="Is it safe to trade on Neurobro Web?">
    Yes, Neurobro Web is fully non-custodial and secure.

    However, we always recommend:

    * Start with small amounts
    * Double-check transaction details
    * Use hardware wallets for large trades
    * Be cautious with new or unverified tokens
  </Accordion>
</AccordionGroup>

## Using Neurobro

<AccordionGroup>
  <Accordion title="How do I interact with Neurobro?">
    You can interact with Neurobro through multiple channels:

    * Telegram: Tag @neuro\_bro\_bot in the official [Neurobro topic](https://t.me/Neurobro_Official/60761)
    * X (Twitter): Mention @0xNeurobro
    * Web: Direct chat at [Neurobro Web](https://app.neurobro.ai/)
  </Accordion>

  <Accordion title="Do I need to pay to use Neurobro?">
    No - core features across all platforms are free for everyone. Higher tiers (Pro and Ultra) add more daily AI messages and premium features. You can upgrade via paid subscription or by holding \$BRO tokens. See [Plans & Pricing](/neurobro/plans) for full details.
  </Accordion>

  <Accordion title="What is Neurobro Pass?">
    Neurobro Pass is your account across Neurobro - one login that carries your preferences and subscription everywhere you use it. See [Plans & Pricing](/neurobro/plans) for tiers and pricing.
  </Accordion>

  <Accordion title="Can I use $BRO tokens instead of subscribing?">
    Yes. Holding \$BRO tokens in a linked wallet automatically unlocks higher access tiers - no subscription required. Token-based access and paid subscriptions are independent paths. Your effective tier is always the highest of the two. See [Plans & Pricing](/neurobro/plans) for thresholds.
  </Accordion>

  <Accordion title="What's the difference between Light and Heavy mode?">
    Light mode gives fast, focused answers using a single analysis layer. Heavy mode runs deep multi-agent research with planning, review, and synthesis across multiple AI agents. Each mode has its own daily quota. See [Usage & Limits](/neurobro/usage-limits) for limits per tier.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="How secure is my data?">
    We take the security and privacy of your data seriously. We use encrypted communications, and we never have access to your private keys or seed phrases. For exactly what we collect, why, and how long we keep it, see our [Privacy Policy](/legal/privacy-policy).
  </Accordion>
</AccordionGroup>

## Security

Your security is your responsibility, and a few habits keep you safe:

* **Only use official Neurobro channels.** Confirm you're on our official site, app, and community links before signing in or connecting a wallet.
* **Never share your private keys or seed phrase.** Neurobro will never ask for them, and neither will anyone on our team.
* **Watch out for impersonators and scams.** We'll never DM you first asking for funds, keys, or personal details.
* **Verify before you act.** Double-check addresses, links, and transaction details before you confirm anything.

## Support

<CardGroup cols={2}>
  <Card title="Community Support" icon="users" href="https://t.me/Neurobro_Official">
    Join our Telegram for community help
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:info@neurobro.ai">
    Email us for complex issues
  </Card>
</CardGroup>